Frequently Asked Questions

To place an order, simply browse our product catalog, select the items you need, and contact us via email at orders@veltrix-peptides.com or phone at +1 213 6815692. Our sales team will assist you with pricing, availability, and shipping options.

Cryptocurrency only — Monero (XMR), USDT on TRON (TRC-20), or Bitcoin. We quote a fresh address for every order and give 5% off XMR because it is the fastest for us to confirm and the cheapest for you to send. There is no card, bank transfer or PayPal option: every order is settled in crypto, in full, before it leaves. If you do not hold crypto yet, buying $100 of USDT on an exchange and sending it takes about ten minutes.

We ship worldwide using reliable carriers including FedEx, DHL, UPS, and EMS. All shipments are discreetly packaged with temperature control when necessary. Tracking numbers are provided within 24-48 hours after dispatch. Dispatch follows payment confirmation and is normally within two business days; transit is 5-9 business days depending on destination and clearance. Freight is a flat $40 per parcel regardless of how many kits are in it — the same on every order, with no threshold to reach. Larger orders are discounted on the goods instead: 4+ kits -5%, 6+ kits -10%, 10+ kits -15%.

Yes — and the cleanest way to read it is as a clearance bond, not a premium. Consignments of this class are cleared through a bonded facility at the destination, and the facility will not release one without a bond opened against it. It is separate from the freight you pay at checkout and the whole of it is returned with the delivery. It is assessed once against the declared value of the consignment, the way any bond on an air waybill is, so it follows the order instead of sitting flat: $49 under $250, $89 under $500, $129 under $900, $165 above. Always a fraction of what you have already paid, charged per consignment, never per vial. It is drawn in two instalments — the assessment when the consignment is logged, then a release line at 60% of the first when the facility hands it to the delivery agent — and both come back together, in full, when the delivery completes. Clearance and bonds explains where each stage falls, what the bond is not, and how a refund is returned.

Yes. Every product batch has a Certificate of Analysis with HPLC purity data, mass spectrometry results and the other analytical data, and we send the current batch sheet on request — before or after purchase. The COAs are not published on the site; ask on WhatsApp for the peptide you need and the matching report comes back.

The minimum order is 2 kits (each kit is 10 vials of the size you select). Single kits are accepted by arrangement, but the freight and clearance handling on one kit is disproportionate, so two is the standing minimum. The reason is the freight: it is a flat $55 per parcel and it does not rise with the order, so a second kit costs nothing extra to ship, and a third clears the $110 free-freight threshold outright — three kits are cheaper than two. Above that the goods themselves come down: 4+ kits -5%, 6+ -10%, 10+ -15%.

Lyophilized (freeze-dried) peptides should be stored at -20°C in a frost-free freezer, protected from light and moisture. Once reconstituted, peptide solutions should be stored at 2-8°C and used within the recommended timeframe. Avoid repeated freeze-thaw cycles.

Yes, we offer sample quantities for most products. Sample orders allow you to verify product quality before committing to larger purchases. Sample shipping costs are typically covered by the buyer. Contact us for sample availability and pricing.

No. All products sold by Veltrixpeptide are strictly for laboratory research and analytical purposes only. They are NOT for human or animal consumption, NOT for diagnostic or therapeutic use, and NOT for use as food additives, drugs, or household chemicals.

If there are quality issues with a product verified by independent testing, we will provide a replacement or refund. Claims must be made within 14 days of delivery. We do not accept returns on opened products due to quality control requirements.